![]() However, the Remote Desktop Gateway service does not encode user name characters by using the encoding method that the NPS service uses. ![]() The Remote Desktop Gateway service takes advantage of the Network Policy Server (NPS) service to handle user authentication requests. This issue occurs because the Remote Desktop Gateway service uses an incorrect method to encode user name characters. Remote Desktop can’t connect to the remote computer "" for one of the these reasons:ġ) Your user account is not authorized to access the RD Gateway ""Ģ) Your computer is not authorized to access the RD Gateway ""ģ) You are using an incompatible authentication method (for example, the RD Gateway might be expecting a smart card but you provided a password)Ĭontact your network administrator for assistance.
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